anyone else have terrible performance lately?

[Scott Lindner]

Over the past couple of days I've observed really awful Internet performance
hitting any site. Today it is at an all time high for suckitude. I can
barely hit any sites at all but if I keep trying a page will eventually
load. Has anyone else observed this as well?

Cheers,
Scott

[Larry C]

Post by Scott Lindner
Over the past couple of days I've observed really awful Internet performance
hitting any site. Today it is at an all time high for suckitude. I can
barely hit any sites at all but if I keep trying a page will eventually
load. Has anyone else observed this as well?
Cheers,
Scott

I sure have. I refuse to believe www.rubbermaid.com is overloaded on a
Saturday afternoon. A few sites seem to load at a 'normal' rate, but most
are agonizing slow. Trying to move around the TV listings in yahoo.com is
so slow as to make the site unusable.

--Larry C

[Beeblebrox]

On Sun, 10 Jul 2005 04:19:13 GMT, Larry C

Post by Larry C

Post by Scott Lindner
Over the past couple of days I've observed really awful Internet performance
hitting any site. Today it is at an all time high for suckitude. I can
barely hit any sites at all but if I keep trying a page will eventually
load. Has anyone else observed this as well?
Cheers,
Scott

I sure have. I refuse to believe www.rubbermaid.com is overloaded on a
Saturday afternoon. A few sites seem to load at a 'normal' rate, but most
are agonizing slow. Trying to move around the TV listings in yahoo.com is
so slow as to make the site unusable.
--Larry C

Same story in Serra Mesa.

[Bill]

Post by Scott Lindner
Over the past couple of days I've observed really awful Internet performance
hitting any site. Today it is at an all time high for suckitude. I can
barely hit any sites at all but if I keep trying a page will eventually
load. Has anyone else observed this as well?
Cheers,
Scott

No problems whatsover in South Clairemont. Could it be local?

[Scott Lindner]

Post by Bill
No problems whatsover in South Clairemont. Could it be local?

It certainly could be. That's why I posted. Just yesterday morning I
reorganized the office and had to disconnect and reconnect the cable modem.
It's in the same place as before. I wanted to know if it was a coincidence
since I recalled slightly less than normal performance before doing the
office work.

As other posters noted, it is on and off, some sites are awful while others
don't seem to be as bad. It seems like with Yahoo it is 90% not there at
all but for a brief moment when it is there, it is like the good times we
all remember. Other sites are 100% not there no matter how much I try. For
what I use the Net for, it is unusable. But I need to know if it's local to
my home or if it's outside the home and an RR issue. I've fiddled with the
cable modem, router, and cables for a long time. For the longest time I was
suspecting cable cross talk issues so I kept trying to separate the wires as
much as possible.

If others are seeing the same thing please post just for my own sanity.

If it matters to anyone, I'm in Carmel Mountain Ranch.

Scott

[Darren New]

Post by Scott Lindner
If others are seeing the same thing please post just for my own sanity.

In Carmel Valley, no problems.

However, try running 100 pings out to your modem (192.168.100.1) and see
if any get lost. If so, you've got bad wiring inside. I had that for a
while and it drove me nuts till I found and replaced the ethernet cable.

[Scott Lindner]

Post by Darren New
However, try running 100 pings out to your modem (192.168.100.1) and see
if any get lost. If so, you've got bad wiring inside. I had that for a
while and it drove me nuts till I found and replaced the ethernet cable.

Network traffic inside the LAN is just fine. It's anything out of my house
that ain't so hot.

Whatever was wrong is cleaned up now. Phew!

Scott

[Scott Lindner]

Post by Scott Lindner
Whatever was wrong is cleaned up now. Phew!

I take that back... still flaky and full of suckage. :-(

[J]

Unplug your modem, wait a minute and plug it back in. They reboot your
computer.

Post by Scott Lindner
Over the past couple of days I've observed really awful Internet
performance hitting any site. Today it is at an all time high for
suckitude. I can barely hit any sites at all but if I keep trying a page
will eventually load. Has anyone else observed this as well?
Cheers,
Scott

[Scott Lindner]

Post by J
Unplug your modem, wait a minute and plug it back in. They reboot your
computer.

I gave that a try several times. Any other thoughts?

If it helps, I'm using a hardware router as the "computer" in this case. It
is providing my gateway to the Internet. So even though I'm saying I tried
it, I really didn't use my computer, I'm using my router and rebooting it.

I'm not sure if a tracert is really meaningful. Sometimes the is alright,
sometimes it is awful and it's true for this newgroup and server as well.
Here is a tracert output to a DNS server:

tracert 66.75.160.64

Tracing route to sndgca-dns-cac-04-dmfe0.orange.rr.com [66.75.160.64]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 37 ms 56 ms 101 ms 10.70.0.1
3 6 ms 6 ms 16 ms besdca1-rtr1-ge2-1.san.rr.com
[24.25.192.198]
4 62 ms 88 ms 7 ms WCSDCA1-GSR3-SRP0.san.rr.com [24.25.196.2]
5 19 ms 48 ms 59 ms WCSDCA1-GSR1-SRP0.san.rr.com [24.25.196.1]
6 21 ms 105 ms 52 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
7 12 ms 90 ms 38 ms POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25

8 * * 12 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
9 13 ms * 12 ms sndgca-dns-cac-04-dmfe0.orange.rr.com
[66.75.16
.64]

Trace complete.

[Darren New]

Post by Scott Lindner

Post by J
Unplug your modem, wait a minute and plug it back in. They reboot your
computer.

I gave that a try several times. Any other thoughts?

Much as I hate to say it, unplug everything (and turn off the computer)
for 10 minutes or more. Plug the computer directly into the modem
without the router. Give it a try.

If you have a D-Link router, it could definitely be the problem. Make
sure both the router and modem are off.

[Scott Lindner]

Post by Darren New
Much as I hate to say it, unplug everything (and turn off the computer)
for 10 minutes or more. Plug the computer directly into the modem without
the router. Give it a try.

Just gave that a whirl. Still terrible.

Post by Darren New
If you have a D-Link router, it could definitely be the problem. Make sure
both the router and modem are off.

I do have a D-Link router but it has been fine for nearly two years. Others
did state they were having the same problem. The tracert does show that I'm
routing out of my network and hitting these other network devices. Although
none of the times seem terrible.

I'm going to play around with this a bit more. The last time I had troubles
like this is when they were doing router maintenance in our area.

Scott

[Scott Lindner]

Post by Darren New
Much as I hate to say it, unplug everything (and turn off the computer)
for 10 minutes or more. Plug the computer directly into the modem without
the router. Give it a try.
If you have a D-Link router, it could definitely be the problem. Make sure
both the router and modem are off.

I do have a D-Link router. However, I just noticed that the issue is
definitely on the Time Warner side. The cable modem lights are going from
fully lit to just power with a flashing receive. There's nothing more that
I can do. I wish I would have noticed that sooner.

Scott

[David Rees]

Post by Scott Lindner
I'm not sure if a tracert is really meaningful. Sometimes the is alright,
sometimes it is awful and it's true for this newgroup and server as well.
tracert 66.75.160.64
Tracing route to sndgca-dns-cac-04-dmfe0.orange.rr.com [66.75.160.64]
1 <1 ms <1 ms <1 ms 192.168.0.1
2 37 ms 56 ms 101 ms 10.70.0.1
3 6 ms 6 ms 16 ms besdca1-rtr1-ge2-1.san.rr.com

[24.25.192.198]

Post by Scott Lindner
4 62 ms 88 ms 7 ms WCSDCA1-GSR3-SRP0.san.rr.com [24.25.196.2]
5 19 ms 48 ms 59 ms WCSDCA1-GSR1-SRP0.san.rr.com [24.25.196.1]
6 21 ms 105 ms 52 ms lsanca1-rtr1-s1-0-0.san.rr.com

[24.25.193.30]

Post by Scott Lindner
7 12 ms 90 ms 38 ms POS14-0.ORNGCA4-GSR1.socal.rr.com

[66.75.161.25]

Post by Scott Lindner
8 * * 12 ms ORNGCA4-SWT2-G1-2.socal.rr.com

[66.75.161.13]

Post by Scott Lindner
9 13 ms * 12 ms sndgca-dns-cac-04-dmfe0.orange.rr.com

[66.75.16.64]

Post by Scott Lindner
Trace complete.

That traceroute points to problems between hops 7-8, a socal.rr.com problem.
Traceroutes to sites you have having problems accessing would be helpful in
cases like this.

-Dave

[Scott Lindner]

Post by David Rees
That traceroute points to problems between hops 7-8, a socal.rr.com problem.
Traceroutes to sites you have having problems accessing would be helpful in
cases like this.

Thanks. The next time I experience the serious troubles I'll give it a try.
I have troubles hitting the news server so I'll use that as my example. I
don't need to bother with specific sites on the Internet.

Scott

[Kenyon Ralph]

Post by Scott Lindner
Thanks. The next time I experience the serious troubles I'll give it a try.
I have troubles hitting the news server so I'll use that as my example. I
don't need to bother with specific sites on the Internet.

It looks like your traceroutes are timing out at different hops each time.
I would think that's indicative of a problem more local to you, such as LAN
wiring, the cable from the street to your house, or a bad modem. Also,
considering news-server is within RR, you should have a pretty good
connection. Here's what my traceroute looks like:

traceroute: Warning: news-server has multiple addresses; using 66.75.169.11
traceroute to news-rdr-01.socal.rr.com (66.75.169.11), 30 hops max, 38 byte
packets
1 192.168.0.1 (192.168.0.1) 0.202 ms 0.150 ms 0.130 ms
2 10.78.0.1 (10.78.0.1) 7.355 ms 7.672 ms 6.015 ms
3 bwsdca1-rtr1-ge2-3.san.rr.com (24.25.192.190) 6.150 ms 10.156 ms
7.927 ms
4 WCSDCA1-GSR1-SRP0.san.rr.com (24.25.196.1) 8.646 ms 9.730 ms 11.682
ms
5 lsanca1-rtr1-s1-0-0.san.rr.com (24.25.193.30) 13.064 ms 15.011 ms
11.671 ms
6 POS14-0.ORNGCA4-GSR1.socal.rr.com (66.75.161.25) 13.098 ms 14.579 ms
12.209 ms
7 ORNGCA4-SWT2-G1-2.socal.rr.com (66.75.161.13) 12.137 ms 12.266 ms
18.460 ms
8 news-rdr-01.socal.rr.com (66.75.169.11) 14.272 ms 13.250 ms 14.410 ms

[Scott Lindner]

Post by Kenyon Ralph
It looks like your traceroutes are timing out at different hops each time.
I would think that's indicative of a problem more local to you, such as LAN
wiring, the cable from the street to your house, or a bad modem. Also,
considering news-server is within RR, you should have a pretty good

I completely agree. Which is why I called tech support after two days of
trying to solve this on my own. Performance on the LAN is perfect all of
the time. I have tried two different computers & my router and about 8
different Ethernet cables. When I saw the lights going out and coming back
on the cable modem I realized it is not my problem. It is an RR problem. I
suspect the coaxial cable which is going to be a bummer to figure out unless
it's a simple attenuation issue.

I'm still having lots of troubles getting to this news server so the problem
hasn't gone away yet. My appointment with the techs is this morning.
Hopefully they arrive soon so I can get back to work.

I'll post back when this is resolved for those that are following this.

Cheers,
Scott

[Darren New]

Post by Scott Lindner
suspect the coaxial cable which is going to be a bummer to figure out unless

You'd think so, wouldn't you? But it's pretty amazing the kinds of tools
they have nowadays. I've seen devices that you plug in at the telco
that send flashes down an optic cable and tell you how far down the
cable the break is. I've seen devices the size of an XBox that you clip
the fiber at the break, stick the two ends in, it polishes them, welds
them, then inspects the weld with a microscope and tells you what the dB
loss across the weld will be when you put light through it again. And
all this was 10 years ago.

I can't imagine they don't have similar stuff for coax by now.

[Scott Lindner]

I've seen devices the size of an XBox that you clip the fiber at the
break, stick the two ends in, it polishes them, welds them, then inspects
the weld with a microscope and tells you what the dB loss across the weld
will be when you put light through it again. And all this was 10 years
ago.

I've used those very devices myself... surprisingly about ten years ago. :)

I can't imagine they don't have similar stuff for coax by now.

Great point.

Scott

[Scott Lindner]

Here's all of the proof that I need. Check out the second to last tracert.
I always have no problem hitting my router but outside of the router...
nothin. When that happened the lights on the cable modem lost "online" and
the "send" indicator was flashing.

Hope the techs get here soon.

Scott

tracert 66.75.169.12

Tracing route to news-rdr-02.socal.rr.com [66.75.169.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 54 ms 72 ms 115 ms 10.70.0.1
3 67 ms 9 ms 128 ms besdca1-rtr1-ge2-1.san.rr.com
[24.25.192.198]
4 46 ms * 215 ms WCSDCA1-GSR1-SRP0.san.rr.com [24.25.196.1]
5 * 105 ms 26 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
6 13 ms 16 ms * POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25]

7 189 ms 113 ms 13 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
8 43 ms 23 ms 49 ms news-rdr-02.socal.rr.com [66.75.169.12]

Trace complete.

tracert 66.75.169.12

Tracing route to news-rdr-02.socal.rr.com [66.75.169.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 70 ms 44 ms 90 ms 10.70.0.1
3 45 ms * 75 ms besdca1-rtr1-ge2-1.san.rr.com
[24.25.192.198]
4 49 ms 162 ms 139 ms WCSDCA1-GSR1-SRP0.san.rr.com [24.25.196.1]
5 * 43 ms 41 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
6 145 ms 78 ms 39 ms POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25]

7 142 ms * 30 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
8 * 157 ms 32 ms news-rdr-02.socal.rr.com [66.75.169.12]

Trace complete.

tracert 66.75.169.12

Tracing route to news-rdr-02.socal.rr.com [66.75.169.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 35 ms 90 ms 15 ms 10.70.0.1
3 137 ms 7 ms 16 ms besdca1-rtr1-ge2-1.san.rr.com
[24.25.192.198]
4 46 ms 8 ms 45 ms WCSDCA1-GSR1-SRP0.san.rr.com [24.25.196.1]
5 * 31 ms 22 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
6 52 ms 21 ms 22 ms POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25]

7 56 ms 12 ms 16 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
8 22 ms 59 ms 22 ms news-rdr-02.socal.rr.com [66.75.169.12]

Trace complete.

tracert 66.75.169.12

Tracing route to news-rdr-02.socal.rr.com [66.75.169.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 19 ms 5 ms 10.70.0.1
3 46 ms 16 ms 26 ms besdca1-rtr1-ge2-1.san.rr.com
[24.25.192.198]
4 58 ms 37 ms 17 ms WCSDCA1-GSR1-SRP0.san.rr.com [24.25.196.1]
5 * 21 ms 41 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
6 22 ms 14 ms 11 ms POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25]

7 14 ms 32 ms 40 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
8 13 ms 13 ms 32 ms news-rdr-02.socal.rr.com [66.75.169.12]

Trace complete.

tracert 66.75.169.12

Tracing route to news-rdr-02.socal.rr.com [66.75.169.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

tracert 66.75.169.12

Tracing route to news-rdr-02.socal.rr.com [66.75.169.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * 66 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
6 20 ms 52 ms * POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25]

7 24 ms 106 ms 14 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
8 12 ms 154 ms 13 ms news-rdr-02.socal.rr.com [66.75.169.12]

Trace complete.

[Scott Lindner]

tracert news-server.san.rr.com

Tracing route to news-server.san.rr.com [66.75.169.13]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 28 ms 25 ms 16 ms 10.70.0.1
3 111 ms 106 ms 16 ms besdca1-rtr1-ge2-1.san.rr.com
[24.25.192.198]
4 23 ms 17 ms 14 ms WCSDCA1-GSR1-SRP0.san.rr.com [24.25.196.1]
5 83 ms 53 ms * 24.25.193.30
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 149 ms 14 ms 23 ms news-rdr-03.socal.rr.com [66.75.169.13]

Trace complete.

[Scott Lindner]

These two were run back to back. By the way, it takes me a while to get
these messages to send to the news server. I had to try sending 5-6 times
until the last one went through.

Scott

tracert news-server.san.rr.com

Tracing route to news-server.san.rr.com [66.75.169.11]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 44 ms 62 ms 16 ms 10.70.0.1
3 36 ms 23 ms 36 ms besdca1-rtr1-ge2-1.san.rr.com
[24.25.192.198]
4 * 35 ms 8 ms WCSDCA1-GSR3-SRP0.san.rr.com [24.25.196.2]
5 * 7 ms 17 ms wcsdca1-gsr1-ge6-0-6.san.rr.com
[24.25.195.193]

6 20 ms 42 ms 11 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
7 22 ms 23 ms 22 ms POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25]

8 93 ms 142 ms 22 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
9 13 ms 21 ms 12 ms news-rdr-01.socal.rr.com [66.75.169.11]

Trace complete.

tracert news-server.san.rr.com

Tracing route to news-server.san.rr.com [66.75.169.11]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 52 ms 32 ms 42 ms lsanca1-rtr1-s1-0-0.san.rr.com
[24.25.193.30]
7 13 ms 27 ms 12 ms POS14-0.ORNGCA4-GSR1.socal.rr.com
[66.75.161.25]

8 31 ms 66 ms 80 ms ORNGCA4-SWT2-G1-2.socal.rr.com
[66.75.161.13]
9 27 ms 21 ms 33 ms news-rdr-01.socal.rr.com [66.75.169.11]

Trace complete.

[Scott Lindner]

I scheduled an appointment after seeing the lights drop out on the cable
modem a couple of times. What I'm scared about now is the lights are on but
connectivity is worse than dial up. I failed to connect to the news server
several times just trying to see if anyone has posted an update.

I feel that I'm screwed on this one. The techs are going to come out and
see the lights are on and say they can't do anything. RR said nothing's
wrong on their end. My wife is complaining about why we pay so much for
something that is worse than dial up. I agreed with her. Edwin, if you're
reading this, is there any real solution to problems like this? I don't
have time to keep waiting a 3.5 hour window for a 10 minute tech visit to
have them tell me the lights are on.

Scott

[Edwin Kruse]

Hi Scott,
Please email me at ***@san.rr.com with your address and I'll look
into this from our end as time allows.

Edwin Kruse
Network Services Manager
TWC San Diego

Post by Scott Lindner
I scheduled an appointment after seeing the lights drop out on the cable
modem a couple of times. What I'm scared about now is the lights are on but
connectivity is worse than dial up. I failed to connect to the news server
several times just trying to see if anyone has posted an update.
I feel that I'm screwed on this one. The techs are going to come out and
see the lights are on and say they can't do anything. RR said nothing's
wrong on their end. My wife is complaining about why we pay so much for
something that is worse than dial up. I agreed with her. Edwin, if you're
reading this, is there any real solution to problems like this? I don't
have time to keep waiting a 3.5 hour window for a 10 minute tech visit to
have them tell me the lights are on.
Scott

[Scott Lindner]

Edwin,

Has something changed with the network today or last evening? Since this
morning I have had non stop perfect service with my cable modem. I haven't
changed anything at home to make things work more reliably.

I guess it still could fail, but I haven't had more than 10 minutes of
continuous reliable service since these problems started. I'm now at a
confirmed 5 continuous hours of quality service. I'm starting to think the
problem might be gone. If you know anything that has changed, I'm curious
what it is.

Scott

[Bill]

Post by Scott Lindner
Edwin,
Has something changed with the network today or last evening? Since this
morning I have had non stop perfect service with my cable modem. I haven't
changed anything at home to make things work more reliably.
I guess it still could fail, but I haven't had more than 10 minutes of
continuous reliable service since these problems started. I'm now at a
confirmed 5 continuous hours of quality service. I'm starting to think the
problem might be gone. If you know anything that has changed, I'm curious
what it is.
Scott

They fixed it and didn't tell you. Didn't want to embarass you (or was
it them) with the simplicity of the fix. :-)

[Scott Lindner]

Post by Bill
They fixed it and didn't tell you. Didn't want to embarass you (or was
it them) with the simplicity of the fix. :-)

RR must have broken into my house and fixed it while I was asleep two nights
ago!

Edwin contacted me privately and explained the situation. To quote him, it
was all his fault. :) Here's the technical jargon, "Early morning on 07/07
we upgraded your router card to change the modulation" to QAM". I'm not
familiar with QAM but I would suspect that any changes to modulation could
change the tuning of my home environment.

What I don't understand is why the problem seems to have gone away. I
haven't changed anything and other than the initial change that RR made to
their routers I don't believe there have been any changes on their end
either.

Scott

[Darren New]

Post by Scott Lindner
What I don't understand is why the problem seems to have gone away. I
haven't changed anything and other than the initial change that RR made to
their routers I don't believe there have been any changes on their end
either.

Why would you think that RR changing the way the signal is transmitted
to your modem wouldn't affect your problem?

[Scott Lindner]

Why would you think that RR changing the way the signal is transmitted to
your modem wouldn't affect your problem?

It was the change that caused the problem, not resolved it. The problems
coincide perfectly with the router upgrade to change the modulation.

[Darren New]

Post by Scott Lindner
It was the change that caused the problem, not resolved it.

Nevermind.

[Scott Lindner]

This morning was my appointment with the technicians to try to solve this
problem. The scheduled appointment was from 7:30am to 11am. At 11am I was
still sitting at home isntead of earning money, yet no technicians arrived
at my door nor did I receive any phone calls at home.

I went to work and there was a phone call at work, my day time number, not
my home number. All it said is they wanted to reschedule. The time stamp
was 7:28am. Even IF they used the right number or tried both numbers that
they have in my profile, I think a 2 minute advanced notice is a little less
than considerate.

I have a friend with test equipment. The RR technicians on the clock don't
have any interest, maybe my friend will do it for a couple of beers...

[Scott Lindner]

I'm still having huge issues. For whatever reason it is worse on the
weekens and midday during the week.

I guess I gotta schedule another appointment again. Hopefully this time
they'll honor their scheduled appointments.

Scott

[Scott Lindner]

The problem has been fixed! After the techs missed two appointments due to
communication and scheduling misunderstandings, we finally got a new modem
and a line filter changed. The tech couldn't figure out what was causing
the problem and was surprised to see it misbehaving when all of his measures
to go by suggested it should work just fine. He said he'd replace the modem
anyway even though he didn't know why it would fix anything. It did and now
everything is good. He also noted our line filter was ancient and replaced
it to use a more modern one. He theorized it could be related to the issue
but didn't know for sure. I'm still with Edwin's theory that it was the
modulation change.

Funny thing.. after telling him what I knew of the problem and he saw my
network setup he said "You know.. we're looking for more people". :)

Special thanks to Edwin for personally geting involved and forwarding on my
issues to someone internally to contact me directly.

Scott

[v***@despammed.com]

Bravo

Post by Scott Lindner
The problem has been fixed! After the techs missed two appointments due to
communication and scheduling misunderstandings, we finally got a new modem
and a line filter changed. The tech couldn't figure out what was causing
the problem and was surprised to see it misbehaving when all of his measures
to go by suggested it should work just fine. He said he'd replace the modem
anyway even though he didn't know why it would fix anything. It did and now
everything is good. He also noted our line filter was ancient and replaced
it to use a more modern one. He theorized it could be related to the issue
but didn't know for sure. I'm still with Edwin's theory that it was the
modulation change.
Funny thing.. after telling him what I knew of the problem and he saw my
network setup he said "You know.. we're looking for more people". :)
Special thanks to Edwin for personally geting involved and forwarding on my
issues to someone internally to contact me directly.
Scott